Excel O365 Slow Startup When Opening Files–A weird Dell Driver issue (OptiPlex 3050)

I ran across an issue today where a user was having weird issues when launching Excel, and only Excel, from the jump list when pinned to the start menu or the taskbar.

A few sources online point to this being possibly Cortana (pretty weird) to things like the jump list being corrupt to even having SuperFetch turned on and running even if the machine is running on a solid state drive.

I did finally find a post similar to above, but in the bottom of the comments people noted when they closed a dell driver service called WAVE MaxxAudio that the issue resolved itself. I didn’t notice this resolving the problem, but I did attempt to strip the Realtek HD Drivers off and install the vanilla ones from their website.

For reference: 0009-64bit_Win7_Win8_Win81_Win10_R282 (R2.82)

I also updated the Intel chipset drivers using Intel’s installer, the Dell Intel HD Video Driver, Dell BIOS and Dell provided Intel NIC Driver.

Upon reboot the user still had audio and the slowness launching Excel to open network files ceased.

  • Dell OptiPlex 7050
  • Windows 10 Pro Build 1703
  • Office 365 (Excel) Build 1708 (Updated to 1709 during troubleshooting)
  • BIOS OptiPlex_7050_1.6.5
  • Intel HD Graphics Driver – Intel-HD-Graphics-510-530-630-Driver_CMGP0_WIN_22.20.16.4771_A04
  • Network Driver – 12.15.25.6

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